Q. I am not able to find the product on your website, what can I do?
A. Please contact our Team, who will attempt to source the item you desire from elsewhere at no additional cost.
Q. Do you offer warranty on your products?
A. Yes, you can find our warranty rate during check out.
Q. How long does it take to process my order?
A. We can ship order within 48 business hours after received of full payment, however 90% of the time we can dispatch same day.
Q. Do you provide tracking number?
A. Yes, all services have tracking system, you can track the status after shipment dispatched.
Q. What should i do in case of the purchased item/s is in faulty condition?
A. Smartekk suggests you to email us first. We had been able to fix 40% of the product defect with simple repair advice over the email. A return merchandise authorization form (RMA) will be sent to you, upon approval of this form you can proceed to send back the product.
Q. Can I drop ship product from Smartekk?
A. Yes, we have serve many resellers world wide, if you are interested to resell our products, please register yourself here http://www.smartekk.com/user/register After registration, please send us an email to request for reseller account, you can send to firstname.lastname@example.org
Q. The item that I want is out of stock, what now?
A. Although we try to have a stock level that will keep up with expected demand, certain items that are highly popular will run out of stock, in that case we suggest you check back on our website on the following day. If the product is re-stocked, you will see it online.
Q. What payment methods are available?
A. We can accept payment in form of bank transfer and paypal. If you wish to use a credit card, you can pay via paypal.
Q. Hong long will It be before I receive my order?
A. We offer several options for shipping to your destination, the duration will be dependent on the service you choose. We will usually ship an item out within 48 hours after received of full payment, so on the safe side you should calculate the shipping time as such = processing time (48 hours) + shipping time (depends on service chosen). Please note that shipping time is only an estimation without delay from custom clearance and custom fees.
Q. My shipment is taking longer than usual, what should I do?
A. If you have any concerns regarding your shipment status, please feel free to email us, we are happy to assist you and resolve your issue.
Q. What is your return policy?
A. We offer 7 days Dead on arrival (DOA) and 12 months warranty. For more detail information please refer to our T&C.